How to use Admin by Request (ABR)

Overview:

Admin by Request (ABR) is a new software tool the Athletics IT Department uses. ABR allows you to elevate your user credentials into an admin on your device. When you are prompted to enter admin credentials onto your device (downloading software, updating apps), you can request that your credentials be elevated into admin credentials using ABR, allowing you not to have to contact the IT department for help. Admin by request should not be used as a means to submit a service request ticket. If you need help, please submit a ticket to the athletics it portal.

Why do we use ABR?

The Athletics IT department has to adhere to the campus' Department of Information Technology (DIT) policies and guidelines. As a part of those policies and guidelines, DIT does not allow any user to be an admin on their device. At the Athletics IT department, we have found an innovative solution to ensure we comply with DIT and maximize employee workflow.

Run as Admin Vs. Admin Session

Run as Admin (RAA): RAA allows you to complete a specific singular task as an admin using ABR. For example, updating/downloading an application.

Admin Session (AS): AS elevates your credentials to admin-level credentials for a set period of time, allowing you to complete multiple tasks that require admin privileges in a set amount of time.


ABR is automatically triggered for installers on PCs (msi files and exe files) and Macs (pkg files). However, you will likely need an Admin session if you are using a Mac as some installers (dmg files and system settings changes) don't automatically trigger ABR. 

How to use ABR (MAC)

  1. Go to your desktop on your Mac and click on the check mark icon on your menu bar at the top. If you do not see this icon, please contact the Athletics IT service desk in order to have ABR downloaded onto your computer.

  1. Click on "Request Administrator Access."

  1. Click on "Yes"

  1. Enter in your information into all of the prompted fields and click "OK"

  1. Once you submit a request, an IT technician will either approve or reject your request.

  1. After your request has been approved, you will get a notification at the top right. of your screen informing you that your request has been approved. Click on. "Start"

  1. Accept the Code of Conduct

  1. Now, a timer will start at the bottom of your screen. The credentials that you use to log into your device will now be considered admin credentials. So when you are prompted to enter your admin credentials, you can use your own (within 15 minutes).

How to use ABR (Windows)

When using ABR for Windows, there are two ways to gain administrative access.

ABR for a Task

ABR for a task should be used when you are trying to download a specific file or update an application that requires administrator access.

  1. When you are trying to download/update an application that requires administrator access, you will be met with this screen.

  1. Fill in all of the prompted fields and select "OK"

Note: The more thorough you are, the easier it is for IT to approve your request.

  1. After your request has been approved, you will then be prompted to run the action, select "yes," and the task (download, update, settings change) will be performed.

ABR Session

An ABR session should be used when you are required to enter an administrator password multiple times in a short period.

  1. To start an ABR session, navigate to the hidden icons and select the checkmark symbol

  1. Select the "request admin access" option, where you will then be prompted to fill out a form.


  1. Fill in all of the prompted fields and select "OK"

Note: The more thorough you are, the easier it is for IT to approve your request.

  1. You will then be prompted to start the session, select "Start" when ready, and responsibly use your 15 minutes of admin privileges.
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