How to Clear Your Printer Queue

Overview

Clearing your printer queue removes all pending print jobs, providing a clean slate for new printing tasks in just seconds. This can also be a great way to troubleshoot your printer if you are experiencing printer issues. If this does not help your printing issues please see the related articles at the bottom for other options or report the incident through our portal.

Apple Computers

1. Open the Apple Menu and go to System Settings

2. Click on "Printers & Scanners"

3. Click on the printer that you would like to clear the queue for and click on Printer Queue

4. This will open a pop up that will show you all of the items in the queue. If you would like to remove an item from the queue click on the "x" on the right side of the item. If you would like to pause the printing process click on the pause bottom on the top right. Once you have removed all items, an empty printer queue should look like this.

Windows Devices

1. On the bottom search bar, search Printers & Scanners and select the first option

2. Once on the menu, on the right-side panel select the printer you would like to clear the queue for, and right-click on it

3. Once on the printers menu, locate and select the Open print queue option

4. Once on the queue, select the three dots to access the queue menu and select the cancel all option to clear the queue. (Note: In order to access this menu the queue must contain documents actively trying to print)