How to Get Access to a Previous Employee's UMD Account

Overview

This article explains the available access methods and preservations of account data for students, faculty, and staff. Information acquired from the DIT Service Desk can be accessed here.

Accessing Someone's Account

In certain circumstances, it may be necessary for you to obtain authorized access to a university account. This access can be facilitated by submitting a request through the Service Desk or completing the Removal of Account Access form (see the Removal of Account Access section below). The Service Desk can also assist in cases where access to someone else's account is required for specific information related to a confidential matter.

As part of the process for accessing a previous employee's account, the installation of Thunderbird may be necessary. This application can be downloaded through the web. If Administrative Access is needed, simply request it using Admin by Request. Any further assistance past installation should be directed to Campus IT.

Removing Access to Account

The simplest way to remove access from an account is to submit the Removal of Account Access request form. This requires valid university credentials. Account access termination can be set for a future date or immediate action.

Note: Form Removal of Account Access is limited to users with off-boarding process form access permissions. This action will not cover removing access to local applications (e.g., department-sponsored email systems, departmental databases), local area computer networks, personnel/payroll actions, and the return of keys, ID cards, and equipment.

Setting Up Auto-Response for Someone's Account

If an individual needs an auto-response for any reason they cannot respond for themselves (Off-campus, Emergencies, etc.), contact the DIT Service Desk.

Preserving Data

Please look at the DIT Service Desk page for anything related to Data Preservation here.