Knowledge Base

This article covers how a Maryland Athletics Employee can install and setup mocha software. This software is a terminal emulator used for accessing the IBM mainframe.

The following checklist should be used by sport supervisors or unit heads as guidance when an employee will be leaving the university. Completion of these requirements in a timely fashion will ensure the future employee is onboarded properly.

PaperCut Print Deploy is a platform used by Athletics IT to deploy drivers and install select printers based on directory IDs. This is currently only a feature for users with Windows computers. This article will outline how to find PaperCut and how to refresh your printers.

What is Privileges?Privileges is a self-service tool on your Athletics-managed Mac that lets you temporarily grant your account administrator rights — no ticket or prior approval needed. It is the macOS counterpart to the campus-managed Make Me Admin platform and is deployed and managed by Athletics IT through Jamf.

This article covers how a Maryland Athletics Employee can request a loaner device using our support website.

This article covers the setup of a speed dial for a physical desk phone and transferring calls from the Webex client for PCI compliance.